As outlined in the fact sheet on the first page of this profile booklet, our clientele is as diverse as any language service business of our size can be proud of. In the past five years, we have been privileged to work with and provide our services to no fewer than 15 public and private institutions and more than fifty thousand individual clients (an average of more than ten thousand clients per year) who have entrusted their language learning, proviciency testing, and translation, editing and proofreading needs to us. Some of our major institutional clients include Kemenristekdikti (Ministry of Research, Technology and Higher Education of the Republic of Indonesia), LPDP (Indonesian Endowment Fund for Education), UPI Graduate School, ITB (Bandung Institute of Technology), Medical Faculty of Padjadjaran University (West Java), Medical Faculty of Diponegoro University (Semarang), Australian Defence Force (ADF ) School of Languages (Canberra, Melbourne, Perth), Monash University, Flinders University, Deakin University, AMINEF (American Indonesian Exchange Foundation), Pertamina, Daewoo Corporation Korea, Center for Plantation Research and Development Gambung; Center for the Development of Construction Engineering, Bandung; Center for Geological Research Development, Bandung; MGMP (English Teacher Working Group) and high schools in a number of cities and municipalities in the West Java province.
Of course we don’t just pride ourselves on the number of clients that we have served. As an ISO 9001-2015 certified institution, maintaining and improving our service quality is essential to keeping the certification status that we have earned and, more importantly, keeping our customers happy with our services. Regular surveys that we conduct as part of management control system have consistently shown that for the past five years, our customer satisfaction rate is on average more than 90 percent. And if the consistent increase in the number of customer can be considered as any indication of the increasing public’s confidence in our services, we are happy to say that, in that area too, the growth has been steady.